Delivery & Returns

Delivery

Domestic Delivery

The delivery of items which are in stock take approximately 5-7 working days, whilst items that are not in stock take 10-14 working days.
All domestic order will be shipped free of charge.

Deliveries are fulfilled via UPS, US Mail or FedEx

International Delivery

Items which are in stock take at least 14-21working days, whilst items that are not in stock take 21-24 working days.

All orders under $300 will have a delivery charge of $35, whilst all orders above this will be FREE.

Deliveries are fulfilled via UPS or FedEx

In Store Pickup

In Store pickup is available on all items. As soon as your online order is ready for collection a member of our team will be in touch.

Refunds & Returns

We are always here to help our customers. We understand that on occasion, purchased items need to be returned.

A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened or used, and if they are in original condition.

However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging.

Refunds

We are happy to accept returns within 30 days of purchase for a full refund. Items are required to be unopened and in good condition. Delivery charge and professional fees will not be refunded.

Once accepted, refunds will take up to 10 working days to show up in your account. In the case of an in-store credit, the credit will be available within 48 hours of refund acceptance.

Refunds are not issued for professional services. This includes but is not limited to tele-health/tele-medicine services, billed charges for remote consultation or other professional service related fees.

Exchanges

We promise to provide an exchange service on items up to 30 days after the order purchase date. Items sent for exchange must be unopened and in original condition.

Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.

When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.

If you would like to make an exchange, please call our team at the relevant practice.

Warranty

The product is warranted against manufacturer defects for 60 days. This excludes normal or excessive wear and tear and applies to hinge defects, paint or coloration change and/or solder point defects. Frame manufacturers publish guidelines regarding defects, we defer to those guidelines. Extended warranty options are available for an additional cost.

Cancellations

If you wish to cancel your order, please contact us to do so. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched we will be unable to make any amendments to the item.

Successful cancellations will be refunded within 7 working days.

If you receive your item, and decide you would like to change your order, you are welcome to make an exchange. (please see exchange policy for further information).